SMS Privacy Policy

Mobile Phone Number

When you opt in to receive SMS messages from Wisetechy Solutions, we collect your mobile phone number. This number is collected when you:

• Text START or another keyword to our SMS-enabled number
• Check the SMS consent box on our website forms
• Provide verbal consent to a Wisetechy Solutions representative
• Submit your phone number through our contact forms with SMS consent

Message Content

We store the content of SMS messages you send to us and that we send to you for the following purposes:

• Providing customer support and technical assistance
• Maintaining a record of our communications
• Improving our services
• Complying with legal obligations

Opt-In and Opt-Out Data

We maintain records of:

• Date and time of your opt-in consent
• Method of opt-in (text message, web form, verbal, etc.)
• IP address (if opt-in was via web form)
• The consent language you agreed to
• Date and time of opt-out (if applicable)
• Opt-out method used

Device and Technical Information

We may automatically collect:

• Mobile carrier information
• Device type and operating system
• Message delivery status
• Timestamps of message delivery and reading (when available)

Limited Service Provider Sharing

We may share your mobile phone number with the following categories of service providers solely for the purpose of delivering SMS services to you:

• SMS Platform Provider: Microsoft Teams or other SMS delivery platforms we use to send text messages
• Mobile Carriers: Your wireless carrier (AT&T, Verizon, T-Mobile, etc.) as necessary to deliver messages
• Cloud Infrastructure Providers: Secure data storage providers (Microsoft Azure, AWS) where message records are stored

Important Protections:

• All service providers are bound by contracts that prohibit them from using your information for any purpose other than providing services to us
• Service providers cannot sell, rent, share, or use your data for their own marketing purposes
• Service providers must maintain appropriate security measures to protect your information
• Service providers must comply with all applicable privacy laws including CCPA

Legal Disclosures

We may disclose your SMS information when required by law, such as:

• In response to a valid court order or subpoena
• To comply with legal obligations or regulatory requirements
• To protect our rights, property, or safety, or that of others
• In connection with legal proceedings or investigations

Opt-In Records:

We retain SMS opt-in consent records for a minimum of 4 years as required by TCPA compliance.

Message Content:

We retain message content for:

• Active customers: Duration of service relationship plus 1 year
• Opted-out users: We delete message content within 90 days after opt-out, but maintain the opt-out status indefinitely to honor your preference

Opt-Out List:

We maintain an indefinite record of opted-out phone numbers to ensure we do not re-contact you.

Right to Opt Out

You have an absolute right to opt out of SMS messages at any time by:

• Replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any message
• Calling us at (818) 574-8240

We will process opt-out requests within 10 business days as required by the 2025 FCC regulations. You will receive a confirmation message, and no further messages will be sent (except the opt-out confirmation).

California Residents - CCPA Rights

If you are a California resident, you have the following rights regarding your SMS data under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about what personal information we have collected about you, including your mobile number, message content, and opt-in/opt-out status
• Right to Access: Obtain a copy of your SMS data in a portable format
• Right to Delete: Request deletion of your mobile number and message records (subject to certain exceptions for legal compliance)
• Right to Opt-Out of Sale: We do not sell SMS data, so this right is not applicable, but you can confirm we won't sell your data
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit Use of Sensitive Information: Your phone number is considered sensitive personal information under CCPA; you can limit its use beyond what's necessary to provide services

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: [email protected]
• Phone: (818) 574-8240
• Location: Los Angeles, CA

We will respond to verified requests within 45 days (extendable to 90 days if needed). We may ask for additional information to verify your identity before processing your request.

Authorized Agents

California residents may designate an authorized agent to make requests on their behalf. The agent must provide proof of authorization, and we may require the consumer to verify their identity directly with us.