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Wisetechy Solutions — SMS Terms & Conditions

Effective date: September 2, 2025

Program Description

Wisetechy Solutions provides a one-to-one, employee-to-customer SMS service for security support communications, ticket updates, account verification codes, and maintenance notices. This service is not for marketing or bulk messaging.

Consent to Receive Messages

By opting in to receive text messages from Wisetechy Solutions, you consent to receive automated text messages at the mobile number you provide. Consent is not a condition of purchase or service. Message content includes: security alerts, support communications, ticket status updates, and account verification codes related to services you use with us.

Who May Use This Service

You must be 18 or older to use Wisetechy Solutions' SMS service. We do not knowingly enroll individuals under 18. If we learn that we have SMS data from someone under 18, we will delete it.

How You Opt In

You can opt in to receive SMS messages from Wisetechy Solutions using any of the following methods:

1. Web Sign-Up Method

By submitting our contact form and checking the SMS consent checkbox, you consent to receive security alerts, support communications, ticket updates, and account verification codes from Wisetechy Solutions at the phone number provided. Message and data rates may apply. Message frequency varies. Unsubscribe by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Phone numbers won't be shared with third parties for marketing purposes. Privacy Policy & SMS Terms & Conditions.

2. Text Message Keyword Method

You can opt in by texting the keyword START to your assigned Wisetechy Solutions engineer's Microsoft Teams phone number.

How to Find the Keyword and Phone Number:

  • Welcome Email: When you become a Wisetechy Solutions client, your welcome email includes your assigned engineer's direct Teams phone number with instructions to text START to opt in to SMS communications.
  • Service Agreement/Invoice: Your service contract and invoices display the Teams number for your account, along with the SMS opt-in keyword (START).
  • Support Ticket Emails: Each support ticket notification email includes the Teams number and opt-in instructions at the bottom.
  • Client Portal: Logged-in users can find their engineer's Teams number and opt-in instructions in the Account Settings section.
  • Direct Communication: Your engineer may provide the number verbally during calls or meetings, along with opt-in instructions.

By texting START to the provided number, you consent to receive security alerts, support communications, ticket updates, and account verification codes from Wisetechy Solutions. Message and data rates may apply. Message frequency varies. Unsubscribe by replying STOP. Reply HELP for help. Phone numbers won't be shared with third parties for marketing purposes. Privacy Policy & SMS Terms & Conditions.

3. Verbal Consent Method

Wisetechy Solutions collects opt-ins verbally either at physical locations or over the phone. During this process, customers provide their phone number and are informed using the following script:

"By providing your phone number you consent to receive security alerts, support communications, ticket updates, and account verification codes from Wisetechy Solutions. Message and data rates may apply. Message frequency varies. You can text HELP for support or STOP to unsubscribe. Phone numbers won't be shared with third parties for marketing purposes. You can view our privacy policy at wisetechysolutions.com/legal/privacy-sms and our SMS Terms at wisetechysolutions.com/legal/sms-terms."

Regardless of opt-in method, you'll receive an opt-in confirmation message with program details including frequency, rates, and HELP/STOP instructions.

Frequency of Text Messages

Message frequency varies based on your service needs and support interactions. You may receive messages as frequently as daily during active support sessions, or as infrequently as monthly for routine account notifications. Typical customers receive 2-10 messages per month.

Message and Data Rates

Message and data rates may apply as determined by your mobile carrier. Carriers are not liable for delayed or undelivered messages.

Message Timing and Service Area

TCPA Time Restrictions

In compliance with the Telephone Consumer Protection Act (TCPA), we send SMS messages only between 8:00 AM and 9:00 PM in your local time zone. Urgent security alerts may be sent outside these hours only with your explicit prior consent during onboarding.

Geographic Service Area

This SMS service is available to recipients in the United States (including all 50 states and U.S. territories), Puerto Rico, and Canada. International messaging outside these areas is not supported. By opting in, you confirm that you are located within the supported service area.

Carrier Registration (10DLC)

Wisetechy Solutions is registered with The Campaign Registry (TCR) for A2P 10DLC messaging. Our business SMS campaigns are registered and approved by major carriers to ensure reliable message delivery and compliance with carrier requirements.

How to Opt Out (Unsubscribe)

You can opt out at any time. To stop receiving SMS messages from us, reply STOP to any message.

You can also reply with any of these keywords: QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.

After you opt out, we will send you a confirmation message and stop sending you SMS messages from that number. You can opt back in at any time by replying START.

Alternative opt-out methods:

  • Call us at (818) 574-8240

How to Get Help

Reply HELP to any message for assistance, or contact us at:

  • Phone: (818) 574-8240

Customer Care Contact Information

For customer support regarding this SMS service, contact Wisetechy Solutions at:

  • Phone: (818) 574-8240
  • Hours: Monday-Friday, 8:00 AM - 6:00 PM Pacific Time

Supported Carriers

This service is available on AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, U.S. Cellular, and other participating carriers. Carriers are not liable for delayed or undelivered messages.

Privacy Policy

We use your phone number and message content only to operate this SMS service and support you. We do not sell, rent, share, or otherwise disclose your mobile phone number, SMS opt-in status, or text message content to any third parties for marketing purposes. Your mobile opt-in data will not be shared with third parties/affiliates for marketing purposes.

We may share your information with service providers and platform vendors solely for the purpose of delivering SMS messages to you, but these providers are contractually prohibited from using your data for any other purpose.

For complete details on how we collect, use, protect, and retain your information, please see our SMS Privacy Policy.

California Consumer Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the personal information we collect, use, disclose, and sell
  • Right to Delete: You can request deletion of your personal information (subject to certain exceptions)
  • Right to Opt-Out: You can opt out of the sale or sharing of your personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, call us at (818) 574-8240. We will respond within 45 days.

Data Retention

We retain SMS opt-in consent records for a minimum of 4 years to comply with TCPA requirements. We retain your phone number and message history only as long as necessary to provide services or as required by law.

Changes to These Terms

We may update these Terms to reflect changes in law or operations. We'll post updates at this URL with a new effective date. Material changes will be communicated via SMS or email.

Contact Information

For questions about these SMS Terms & Conditions, contact:

Wisetechy Solutions LLC

Phone: (818) 574-8240

View Related Policies:

View SMS Privacy PolicyView Terms of Service