Keep Your Business Running Through the Holidays
When your internal IT takes time off, who handles the emergencies? Lost devices, forgotten passwords, system failures, and cyber attacks do not take holidays. Plan your coverage before the break.
Common Holiday IT Problems
Common problems that cannot wait until your team is back
Password & Access Issues
Locked accounts, forgotten passwords, and denied access to critical systems during the holiday break.
Lost or Stolen Devices
Laptops, phones, and tablets lost during holiday travel need immediate remote wipe and security response.
Network & Internet Outages
Broadband disconnections, VPN failures, and network issues that prevent remote work during holidays.
System & Server Failures
Critical hardware failures, server crashes, and system outages that need immediate attention.
Malware & Security Incidents
Cyber criminals specifically target businesses during reduced-staffing holiday periods.
Email & Communication Issues
Email server problems, Office 365 issues, and communication platform failures during critical times.
Pre-Holiday IT Checklist
Prepare your systems before the break
Schedule Critical Updates
Apply patches and updates before the holiday freeze. Avoid making changes during peak periods when support is limited.
Verify Backup Systems
Test your backups and confirm they are running correctly. Verify you can restore from them if needed during the break.
Document Emergency Contacts
Create a clear list of who to contact for different emergencies. Clients should include our number, (818) 574-8240, and the escalation steps from their holiday coverage agreement.
Review Remote Access
Ensure VPN and remote access tools are working properly for anyone who needs to work during the holidays.
Check Security Monitoring
Verify that security alerts will reach someone who can respond, even with reduced staffing.
Prepare Device Security
Enable remote wipe capability on all mobile devices. Brief traveling employees on device security.
Create Reduced Hours Plan
Communicate which systems will have limited support and what the escalation path is for emergencies.
Set Up Holiday Coverage
Arrange for IT coverage during your team's vacation. We offer holiday support retainers with coverage dates and response targets agreed in writing.
Holiday Coverage Options
Flexible support to match your holiday needs
Holiday Support Retainer
Pre-arranged coverage during the holiday season, with availability and response targets spelled out in writing before the break.
- Coverage dates agreed in advance
- Response targets defined in the agreement
- Clear escalation path
- Direct line to the founder
Holiday Help Desk Support
Remote help with password resets, access issues, and general IT questions during the coverage hours set in your agreement.
- Phone and email support
- Password and access help
- Basic troubleshooting
- Agreed escalation steps
Emergency Response
Prioritized response for critical incidents including security breaches, system failures, and data loss, within the terms of your service agreement.
- Response targets set in your agreement
- Remote and on-site options
- Incident containment
- Recovery coordination
Proactive Monitoring
Continuous monitoring of your critical systems during the holidays, including 24/7 threat monitoring through our MDR partner's security operations center.
- Server and network monitoring
- Partner-delivered 24/7 security alert monitoring
- Backup verification
- Proactive issue resolution
Lost Device Response
Prompt response for lost or stolen devices including remote wipe, account lockdown, and security review.
- Remote device wipe
- Account security lockdown
- Replacement device setup
- Incident documentation
Remote Support
Remote troubleshooting and fixes for issues that do not require on-site presence.
- Screen sharing support
- Configuration changes
- Software troubleshooting
- User training as needed
Why Choose Wisetechy Solutions
Local to the San Fernando Valley
Based in the San Fernando Valley. On-site visits by appointment throughout the Valley and surrounding areas.
Small Business Focus
We work exclusively with small businesses. Enterprise-grade security sized for your business, with a written quote after a free assessment.
Direct Access
You work directly with the founder, a CISSP-certified security professional, not a call center. You always know who is handling your IT and security needs.
Frequently Asked Questions
What happens if we have an emergency on Christmas Day?
Security alerts on monitored devices are watched 24/7, including holidays, through our MDR partner's security operations center. For other IT problems, holiday availability and response targets are agreed in advance in your holiday coverage agreement, so you know how to reach us at (818) 574-8240 and what to expect.
How does the holiday retainer work?
You purchase a block of support hours in advance, which reserves time on our calendar during the holidays. The agreement spells out coverage dates, response targets, and how to reach us, so you are not hoping someone is available on short notice.
Can you help with issues from employees working remotely over the holidays?
Yes. We can help remotely with VPN issues, remote access problems, password resets, and general troubleshooting for employees working from home or traveling during the holidays.
What if an employee loses their laptop while traveling?
Call us immediately. We can remotely wipe the device to protect company data, lock down the employee's accounts, and help you assess what data may have been at risk. Quick action is critical for lost device incidents.
How much does holiday coverage cost?
Costs depend on your coverage needs and the number of users/systems involved. We offer packages ranging from basic help desk access to comprehensive monitoring and emergency response. Contact us for a quote tailored to your situation.
When should I set up holiday coverage?
Ideally 2-3 weeks before the holidays, so there is time to plan coverage and learn your environment. Last-minute arrangements are sometimes possible but may not include the same level of preparation.
Official Security Resources
Trusted government and industry resources for staying informed
CISA Incident Reporting
Report cybersecurity incidents to the Cybersecurity & Infrastructure Security Agency.
FBI IC3 Complaint Center
File complaints about internet crimes and access recovery resources.
NIST Incident Response Guide
Official computer security incident handling guide from NIST.
US-CERT Security Tips
Security tips and best practices from the United States Computer Emergency Readiness Team.
Lost Device Checklist
Step-by-step guidance for handling lost or stolen devices from CISA.
StopRansomware.gov
One-stop resource for ransomware alerts, prevention, and response guidance.
Plan Your Holiday Coverage
Do not wait until your IT team is out the door. Plan your holiday support in advance.